Hello community! Our first thread!
My question is regarding helpdesk support. I have read every topic regarding support system for Envato customers. Some great suggestions and I have tested so far:
Ticksy and Support Hub are decent products and I had fun setting it up, but at the end they both missed some crucial visual and functional features.
Helpscout is excellent in every way except that it is somewhat complicated to connect with Envato as we plan to provide support and knowledge base only to paid customers so if someone gets hold of out support emails I am not sure how can we restrict them.
I had experience in past with Zendesk and Kayako, but never used them as part of the Envato API. Let me know your experiences.