Codecanyon is one of the best platforms ever. These days due to so many tickets in Que it’s taking some time for their support team to rectify and resolve the issues but that doesn’t mean their system is just wasting time
Number of items is directly proportional to revenue they are generating.
And if they are unable to full fill the deadline as per their documentation (not i am saying) then how come system is good?
And its not about the system its about the process… if u raise a ticket how many days u will wait for someone to atleast view the ticket? If u can wait for month then u need to wakeup this is the era of getting everything done fast… time is money and they waste alot.
There is term called customer satisfaction and they need to satisfy that because we are paying 37+% they r not doing a community service…
If they serve for free i will completely agree with whatever time they take but when we pay and in their documentation they have mentioned about the time line to review…
Either they change it to 1 year review time atleast we will raise tickets after that but 2 days time and taking 69 days for review is not at all realistic and acceptable.