What do you think of code authors giving out skype and email addresses to their customer for support instead of using Envato customer support platform?!
Just today, I received a message from a code author via skype complaining why I post their PHP script/code issues on CodeCanyon. I’ve added them on Skype previously and send them direct messages of the issues and they were fast to fix the issues. Then one day, I’ve messaged them and didn’t get a response from them so, I posted the same issues of the script on CodeCanyon. Suddenly I got a message via Skype of the code author complaining and asking me for my intention of posting it on codecanyon. I am not sure what they are complaining about because I have even given them 5 stars for their support.
When I told him that I’m taking snapshots of our conversation in Skype because he was already being rude, he toned down and now he’s fixing my other concerns on their script.
Anyway, my point is, it must be required by Envato to have all support concerns and issues on their platform. That will be useful for other customers experiencing the same issues of their script. They don’t have to deal with it every single time for each client. It’s a win-win.