We’ve noticed a growing number of instances where there’s been some confusion around our maximum file size policy. I wanted to provide clarification around this policy for everyone.
The current file size cap is set to 3GB, but the policy is actually a soft-cap. We ask authors to try their best to keep submissions under 3GB whenever possible. But we will allow some submissions to exceed 3GB when the total content is justifiably larger than 3GB. We can’t assume that all customers have high speed broadband with unlimited bandwidth. If we weren’t mindful of this, we’d risk creating a bad experience for customers with limited internet options.
So you should always think about file size when creating content or designing templates. Rendered videos should be compressed to be as small possible, stopping just before you notice visible quality loss.
If you’re preparing a new submission and find that your item is larger than 3GB in total size, take some time to assess your content to determine if there’s any action you can take to get the file size down a little. Once you’ve exhausted all options, you can still submit items that exceed 3GB, but we ask that you add a note to the reviewer explaining the situation. They’ll either make an exception and approve the item, or in some cases they might soft-reject the item with suggestions you could try to get the file size smaller.
One important point I need to make, is that we do not permit situations where authors submit partial submissions, and then host the remainder of their item through external means (personal servers, Dropbox, Google Drive, etc.). In the event that the external hosting location goes down, it would mean that customers purchasing your item may not have access to download the files associated with their purchase. So under no circumstances is this workaround permitted.
I hope that clears things up. If there’s ever any questions, you’re free to ask here, write me directly, or even submit your items and ask the question in the Notes to Reviewers field.