Can't reply to support ticket from Envato! Your mailbox is full...

Envato Customers Purchases and Subscriptions
1

Hi I receive the following error when trying to reply to a support/refund ticket so that it doesn’t get closed without a resolution!

This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
help@market.envato.com
host aspmx.l.google.com [64.233.177.26]
SMTP error from remote mail server after RCPT TO:<help@market.envato.com>:
552-5.2.2 The email account that you tried to reach is over quota. Please direct
552-5.2.2 the recipient to
552 5.2.2 Manage your storage in Drive, Gmail & Photos - Gmail Help k12si2731430ybf.468 - gsmtp

2

Yikes! Well, at least we know they aren’t joking when they say they’re overwhelmed with tickets right now. @KingDog can you pass this up?

1 Like
3

Wow I’ve never heard of that before :joy:

1 Like
4

Hi!

Not sure if this is the correct place.

The help@market.envato.com email address is full according to the bounce message I’m getting from mx.google.com

Here’s the detail

mx.google.com rejected your message to the following email addresses:

Envato Market Help (help@market.envato.com)
The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.

mx.google.com gave this error:
The email account that you tried to reach is over quota. Please direct the recipient to support.google.com/mail/?p=OverQuotaPerm n9si2828726wrj.413 - gsmtp

Maybe somebody here can let Envato know about this?

Thanks and keep safe😀

5

thanks for sharing. I think already from envato team @KingDog is taking care this by passing it to the engineering team

1 Like
6

Great, hopefully someone will let me know when I can try and reply again? :slight_smile:

7

The problem is now fixed. Please continue to reply to your original ticket instead of starting a new ticket.

Thanks! :smiley:

3 Likes
8

Thank you, I’ve sent it on to that address :slight_smile:

1 Like
9

mx.google.com rechazó tus mensajes a las siguientes direcciones de correo:

Envato Market Help (help@market.envato.com)
El buzón de correo del destinatario está lleno y no puede aceptar mensajes por el momento. Intente reenviar el mensaje más tarde o póngase en contacto con el destinatario directamente.

mx.google.com produjo este error:
The email account that you tried to reach is over quota. Please direct the recipient to https://support.google.com/mail/?p=OverQuotaPerm 35si1283738otu.193 - gsmtp