Cancel a Themeforest purchase

Envato Customers Purchases and Subscriptions
1

Hello, I bought a wordpress theme from Themeforest. Unfortunately, it is not at all optimised for smartphones and is very buggy. Therefore I would like to have my money back.

My Envato account has been locked for some reason and I can’t find my purchase code.

I have done everything I can to contact support. But I have to provide the purchase code, and I don’t have it.

I have already filed a claim with Paypal several days ago, but nothing is happening!

What should I do?

2

Unfortunately challenging the payment with the provider (PayPal) rather than requesting a refund through envato will be the reason the account is blocked.

You should still be able to email support without needing a purchase code https://help.market.envato.com/hc/en-us/requests/new

1 Like
3

Okay, thank you very much for your answer. I’ll give it a try.