Dear Envato Administration,
This forum topic is raised on behalf of a significant number of authors. We earnestly request the Envato administration to show utmost commitment in addressing the payment issues.
Until this spring, we, the authors, faced no issues receiving our payments. They arrived punctually, as expected. However, since this spring, we’ve encountered problems. Initially, payments were delayed by a month or two. Suddenly, on payment days, we started receiving requests for verification and confirmation of identity/residency. Many authors sent you the same documents 5-10 times. They were accepted, with confirmations that everything was in order, yet the payments were not made. Then, the same documents were requested again, repeating this cycle up to 10 times.
The support team has been unhelpful in resolving these payment issues. The standard response is that if it didn’t go through this month, it would be processed the next. For instance, we did not receive our payments from Envato Market for July. We submitted all requested documents, received approval, but the funds did not arrive. Support promised that these funds would be transferred in August. Yet, on the August payout day, we again did not receive these payments. Support then assured us of a September payout. Now, the September payout day has arrived, and once again, there’s no payment. We see that the funds for both August and July have been returned to our AudioJungle balance. There are no verification requests, no emails, absolutely no communication. This has been the case for three consecutive months.
Please understand that such a situation is unacceptable. You have deliberately altered a payment system that functioned flawlessly, and now we find ourselves having to repeatedly request our rightfully earned money. We comprehend that there might be occasional hiccups causing delays. However, we cannot fathom why you have withheld payments for several months and blatantly disregarded your commitments to the authors.
We implore you to take all necessary actions and process all due payments IMMEDIATELY.