Author is ignoring my refund request

Envato Customers Purchases and Subscriptions
1

Is anyone monitoring the refund request system?

I have requested a refund for the Ygrette Spa theme which doesn’t work right out of the box. I requested a refund 4 days ago now. The author is ignoring my requests and keeps asking for my admin login.

As a long time Themeforest customer I am becoming unhappy.

2

Assuming it is genuinely broken and not just a lack of understanding then you can contact envato Envato Market Help and Support