I have a problem. Big problem
I ordered a template on ThemeForest.net, bought additional, full support - 12 months.
We have a problem with a certain element that is described as possible and simple to perform.
It’s about importing data into WordPress. We cannot import because the categories created in WordPress and this plugin are inconsistent and as it turned out some are in taxonomies, some in categories, some in tags. A complete mess.
I wrote several e-mails to the author asking for help with no response.
I wrote several tickets on their help system, no response. Some have been deleted by the author.
I wrote a message in the “Comments” section of the author’s page on ThemeForest.net - deleted by the author
No response to our messages, the author avoids help.
Another month has just passed.
I can’t start the page because I can’t load the data. The author avoids help.
It has the rank of “Elite Author”, the system has been sold in the amount of over 2.3K units.
124 reviews and 4.8*
Thx for help