Hi everyone,
I’m Jami, one of Envato’s Content Specialists working with Nat, and I just wanted to give a quick update.
In Nat’s last post, she mentioned that we were addressing the queue wait times by adding more reviewers and teams dedicated to improving this experience. But even with all our efforts over the last year, submission volume has continued to grow and expanding our teams in response to that growth indefinitely clearly wasn’t going to be a viable option.
We’re still looking at opportunities like siloing reviews between design and code to help filter out content quicker like @Odin_Design suggested. We’d also like to update our public requirements to help authors submit the content we’re looking for straightaway instead of learning through rejections. And we’re exploring other ways to automate the submission and review process.
The larger piece of work though is the radical new approach Nat described in her last post called Author Management. We rolled out a similar system on Photodune earlier in the year and with the launch of Elements, we see an opportunity to discover its potential for other content types as well with the expectation that it could be adopted across Envato Market.
As I’m sure everyone can understand, implementing new systems and processes (especially something so completely different from how we’ve always done it) can be quite a task. We have to consider different content types, different queue systems, team sizes, structures, and a huge number of other factors.
What this all comes down to is that you might still be seeing delays in the review queue but there’s a lot of great things being worked on right now that aim to solve a lot of these issues.
Thanks everyone for your patience and prodding! Our entire team care a great deal about the author community (we are the Author Success team after all!) so it’s great to hear this feedback and give you all an update on what we’re working on too.