Karl here from the Quality team.
If you haven’t already heard, we’re on a mission to improve the review experience for you, our authors. Over the past 12 months we’ve been scaling up our team to better serve you, improving our processes to ensure fair and consistent review outcomes, and have been increasing our review capacity as quickly as we can.
Hack Fort is Envato’s biannual event where most teams across the company (except our reviewers and support staff), can work on projects of their choosing. In Quality, we like to use it as an opportunity to work on projects that we’ve planned on doing for a long time but haven’t had the capacity for, or weren’t our highest priority just yet. This time around we chose to tackle the review feedback emails that are sent out when we review your submissions.
Beginning today, the review feedback emails you receive from Quality will be beautifully formatted and will provide you with suggestions for relevant resources. While it’s a relatively minor change, upholding high standards is a core part of our DNA, and we believe that the plain text emails weren’t up to standard.
Finally, it’s no secret that the review queue wait times on some marketplaces have been creeping up over the last few of months. We want to assure you that our reviewers are working as quickly as they can to get through your content. We are growing our team as fast as we can while ensuring we maintain our quality standards and are building new tools that will increase our review capabilities and performance. Aligned with this, another project we tackled this Hack Fort was a tool that helps our ThemeForest reviewers more easily identify changes between submissions, a challenging task for items involving code. This is yet another important step in the right direction.
Thank you for your continued patience as we work to improve the review experience for you.
Karl (& Your Quality Team)