Account stolen and hacked - no envato help or support

Envato Customers Purchases and Subscriptions
1

Is sad to write this, but my account was hacked and I’ve created support tickets and no reply or help.

So I write here to ask help from Envato to recover my account back

2

Hi,

Get in touch with envato elements customer center they would like to assist you.

Thanks!

1 Like
3

Is anyone from Envato that can help me? two tickets and no reply

4

@KingDog , @BenLeong - tagging you guys in! :raising_hand_man:t2:

1 Like
5

Please help me guys, I really need to stop this and recover my account back

6

I’ve did 2 times and no reply so far

7

@KingDog and @BenLeong the Envato account that was stoled is registered with the email:ricardo@remonkeys.com

I need to work and I’m stuck since I can use my account now

8

Hello. The support team will be the only team able to assist in this but I’ll check to see if there is any update on it.

9

thanks @KingDog

Super worried that they use my bank details to make extra payments or change my details.

Also, I need to use my account to work. Hope the team give me access soon to my account.

thanks for the help here

1 Like
10

No problem. There should be a reply from our Support team to your ticket.

1 Like
11

Hi, @KingDog I didn’t receive any reply from the support team to my email:ricardo@remonkeys.com

Is possible to ask if is any problem and know when I can expect to receive an answer?

I’m losing work because I can use my Envato elements account.

Kind regards,

Ricardo Faria

12

Did you get their reply on the 18th? Maybe in your spam folder?