Account Locked Out. This is unprofessional.

I have read this thread and only after that did i post here. I did not do anything mentioned in the post. I purchased the theme yesterday and logged into my envato account today once again. It’s fine if you want to block it, but “state the reason” while blocking it. How do i know if you blocked it at your discretion and who suffers the financial loss if the fault was at your end?