Hi everyone. On Saturday morning we were at the mall and I got a text message from my bank that two transactions have been done on Envato Market. I immediately tried to login to my account on my phone and got to see the transactions under my statement tab and had enough time to remove my credit card. I was then logged out.
I got home about 2 hours later and tried to access my account on my desktop and I couldn’t log in. I emailed support and they wanted to verify its me which I replied to with all the necessary answers. Then Sunday came and I heard nothing back.
This morning I tried again to log in and I got in. I checked my card was removed but these transactions were there. I have gone into my Windows 10 logs and there were no activity on my desktop from 07:00 up to 11:31 when we got home on Saturday.
I have sent all the proof through to their support and I haven’t received any communication back. I did not make these purchases. None of my current customers would want a taxi website theme or a coronovirus tracker and water drinking reminder. I didn’t even download the files. I don’t want it.
I need this money back in my account. I dunno what else to do. Any advice on how to speed this up before Friday?