14 sales reversal in a week?


This week, I experienced 14 sales reversals on my seller account. 7 on Monday, May 13, and 7 today (Wednesday, May 15).

1 or 2 sales reversal in 3 months is okay, but 14 in just a week? :joy: :joy:

On Monday, the statements indicated that the reversals were from one person in the US, and today, from one person in Malaysia. What do you think, guys? I suspect this might be intentional, possibly by someone using a VPN, a fake identity, and a fake credit card (is that even possible?).

Doesn’t a sales reversal mean that the person got our files but the money was returned to them?

Do you have any suggestions on this? Should I contact support or just let it go?



sale reversal really Bad Luck! Actually it has done because of unauthorized purchase (Envato has not received the money for the item). A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies.

What happens when a Sales Reversal occurs

When a reversal occurs, Envato will:

  • Immediately disable the Envato account from which the purchase was made;
  • Remove the item from the customer’s Downloads page;
  • Invalidate the purchase code for the item.


Your items are probably on the “WA-REZ” now. Can you please share one of the invoices ( name/address ) that has been charge-back from the buyer? I’m pretty sure it’s the same person.

I had this issue 3 weeks ago and I figure it out some solutions. DM/PM for the details, it may work-out for you as well