Your purchase code is already in use

Envato Customers Purchases and Subscriptions
1

Hello,

I have a question:

I have a template.

I have disconnected this template code from another domain name and removed the entire template.
Now i have a other domain name and i have install Wordpress with the template. When i try to activate with the code, i get the message : Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.

How can i solve this problem?

2

Hi @marco198334,

To use purchase code again which already used for any website (mean theme license already registered) you have to unregister/deactivate the theme license from the old domain/website. you can not use the same purchase code for more than 1 website.

If you don’t have access of old website wp-admin where the theme registered/activated then you have to contact theme author and request them to unregister/deactivate the theme license from the old domain/website.

contact the theme Author and let them know How to Contact your purchased theme Author, the theme author will be happy to assist you within their scope.

Thanks

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