Hello, for no apparent reason my template has been deregistered. I tried to put the license code of another website that is no longer on line but I get the error message “Purchase code already used. Please deregister purchase code and remove theme folder on: ristrutturaconnoi.com”. This website is no longer on line, so I cannot remove the theme folder via ftp. Is there anyway I can use the same license?
Hi @georgiaspacca,
To use purchase code again which already used for any website (mean theme license already registered) you have to unregister/deactivate the theme license from the old domain/website. you can not use the same purchase code for more than 1 website.
If you don’t have access of old website wp-admin where the theme registered/activated then you have to contact theme author and request them to unregister/deactivate the theme license from the old domain/website.
contact the theme Author and let them know How to Contact your purchased theme Author, the theme author will be happy to assist you within their scope.
Thanks
Thank you very much, I solved the problem!