Withdrawal issue

Envato Authors Author Hangout
1

I’ve been an author here for over 7 years. Over the last 7 years, I generated over $80k in sales and made countless SWIFT withdrawals for my local bank account directly from my envato account.

But this has changed recently as I received this email:

Hi omarabid,

Unfortunately our bank cannot make payments to Tunisia, can you please make a new withdrawal to an alternative payment option.

Thanks

Given that I make yearly (yes that’s right) withdrawals of my balance, I carefully planned this withdrawal beforehand. But apparently, Envato changed the rules without informing its authors. Nevertheless, there are other payment options like Skrill that can do the job.

So I quickly made another withdrawal via Skrill and emailed the support agent a few hours later. But here is the email I got today

Hi omarabid,

Unfortunately you have missed the deadline for payments this month, this payment will be processed next month.

Regards

No I did not miss the payments deadline. I have made my withdrawal well before the deadline. You made a change that you did not inform your authors about beforehand.

Can someone here help me in this situation. I know it’s a bit desperate but this is the single withdrawal I make since last year and I have to fill my taxes very soon. It’s a BIG one and I’m relaying on it.

2

Well, that’s very unfortunate situation, given that Tunisia is not in the restricted country list: https://help.market.envato.com/hc/en-us/articles/206208390-What-Countries-Can-I-Not-Use-Envato-From-

IMO, if there were no indications of such restrictions, Envato should take full responsibility and provide real help in this situation, instead of just telling to wait for another 30 days.

3

Sorry to hear about your bank troubles. Those are never fun :frowning:

You’ll want to go through the Help Team for any withdrawal issues as we can’t really help with account related stuff here on the forums. I don’t know if they can do anything about Swift’s deadlines, but they will be the ones to talk to. Thanks!

5

I’m not sure if your comment help. I opened this thread because of the support team response.