Why my sales suddenly reduced from 5 to 4?

Envato Authors Author Hangout
1

Hello fellow authors, can someone explain why is this happened?

My total sales was 5, now when I logged in into graphicriver, it turned to 4
I have product with 1 sales, now it became zero sales.

Thank you :slight_smile:

2

Check your statement, it could be a sale reversal (the transaction was cancelled by the payment provider).

3

Oh I see, I’ve checked the statement, it is indeed a sale reversal.
So it is possible that the buyer committed fraud, am I right?

Thank you for your information. :slight_smile:

4

Yes, a sale reversal is considered as a fraudulent activity. The buyer’s account is automatically locked by Envato in such cases. Unfortunately, there is nothing more you can do.

Sorry that happened to you, hopefully more sales will come and make it up :slight_smile:

5

More info https://help.market.envato.com/hc/en-us/articles/202501334-What-Is-A-Sales-Reversal-

6

That is okay with me, hopefully more sales will come.
Thank you, and have a nice day. :slight_smile:

7

Thank you for giving me the link. :slight_smile: