why my account is locked out

I have created my my Author account a month ago, today i have prepare a design to upload and when i go for sing in it’s saying Your Account is Locked out, i did not get any chance to uplode my design,
can any one help me how to solve this problem, i have contact envato and they send me a ticket.


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Hi @AzaanRahman

Please follow Envato Support team email reply. Just follow their guideline because only they can assist you to fix this.