Why I can't pay to subscribe?

When I tried to pay Envato don’t let me do it. I see message: Welcome! Sorry, we weren’t able to sign you in using that link. You can try signing in again.

What is it? How I can solve it?

Hello and welcome to Envato Forums!
To resolve that problem you will need to contact support team using this form and they will respond as soon as they get to your ticket. Before you submit that request, try to clear browser cache and cookies and then attempt to pay, and if that doesn’t help, try to subscribe from a different device.

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