Why am I unable to access my downloads?

Envato Customers Purchases and Subscriptions
1

I am logged in to my envato account via themeforrest and then select downloads:

All I get is this:

# Something went wrong

It looks like something went wrong on the page you were accessing. Our development team will be notified of the issue automatically, however if you require assistance please contact the help team who will be happy to aid you.

(Quote this reference number: ‘7143ae6179c4ee9e-IAD’).

Sorry about all of this. Here’s a link back to what you were doing before this happened.

Any support would be much appreciated :slight_smile:
Thanks

2

Hi @bennikrueger,

Please check again with clear browser cache and cookies. Hope all will be fine.
If still issue to access then please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

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