i purchased the theme from CodexThemes: TheGem - Creative Multi-Purpose High-Performance WordPress Theme
but it isn’t on my account!? Ive everywhere on the portal, usually its located in downloads, but its no where to be found.
I got the email stating the purchase was made along with the invoice. I tried using the links on the purchase confirmation but they bring up a 404 error?
Please help.
We’re forum users, just like you.
If you need help with your account, you must contact Envato at: http://enva.to/help
Make sure you’re logged into the correct account though. The one you’re posting on has no purchases does have purchases, nevermind… took a while for the badges to show I guess.
Hmm, I can see you’re a collector level one, so you must have at least one purchase. Maybe your issue was fixed in the meantime?