What happen if the template that I buyed is not working?

How can I complaint? I need a Directory theme, and I buyed the Directory recommend by the owner of Envato. The fact is the theme has serious issues. So, I want my money back to be able to buy another theme.

Thank you!

Hi, Have you tried to get in contact with the author of the theme?

Submit Refund request to Envato : http://themeforest.net/refund_requests/new
envato help twitter : https://twitter.com/envato_help