Visual Composer plugin does not work even though I have renewed the license

I tried to change an image in the site administrator and it did not work, I bought another license through the “envato market” and it still does not work, what do I do?
When I buy another license is the update automatic? Or do I have to do something?
I try to contact the author and I also can not.
Can someone help me?


Sorry to hear you’re having issues with an item. What is the item that is not working? And why were you not able to contact the author?


The plugin is “visual composer” and I can not speak to the author.
Can you help me get in touch with the author?

Ahhh I think I understand. Was Visual Composer bundled with a theme you bought? If that’s the case, you will need to contact the author of the theme for support, not the author of Visual Composer.

If you purchased Visual Composer on its own, you can use the support information here to contact the author -


You have write your post so confused. I don’t understand nothing. What is not working with Visual Composer? Updates , on site is not working or…?