Unable to insert license code

Envato Customers Web and Code
,
1

Purchased a new 6 month support for x store,

Went to 8theme and unable to insert license code to renew support, it says unable to enter database.

Transaction ID
[66W03957CH809111V]

2

Hi,

Please contact your purchased theme author, theme author will assist you.

How to contact an author to get support or for any technical query:

Thanks