try to make a purchase failed now account is locked

try to purchase i certain theme on this envato site the after several failed attempted account got blocked done the support ticket thing why is this happening i have the right amount of funds right details its weird and is my visa card blocked due to several failed attempted i have BARCLAYS DEBIT CARD and this is happened before were it was blocked due to fraud suspicion

Hey there, and welcome to the community forums. I’m sorry to hear about the issues you’re having but payment gate issues can happen from time to time and they usually lock the account automatically until the issue can be resolved. In order to get your issue solved immediately, please go ahead and open a support ticket. The guys over at Envato Help will help you solve your issue as soon as possible! Cheers! :slight_smile:

done that is been while my question lies is my visa card blocked due to several failed attempts
sorry for the poor english

No worries for your English, I understand you just fine! If you opened a ticket already all you have to do is wait for Envato to reply back and they’ll assist you from there. The forum community doesn’t have access to accounts so they unfortunately cannot assist you. Cheers and thank you for your patience! :slight_smile:

thanks just waiting hope they will fix but this is a common problem right
do you know what causes it

These things do sometimes happen and some customers get locked out due to issues with payment gates but support will help you out. As for the cause, I have no idea as this is not my area of expertise and this answer can only be given to you by the support staff! :slight_smile:

what do you mean payment gate

Institutions that take care of money and online payments. Credit Cards, PayPal, etc…

still nothing are they going to reply

this is so frustrating am working on something and this happens nearly a whole day wasted

maybe its holiday and they reply only on mon-fri

Sorry to hear you haven’t gotten a reply yet, Envato is a huge community with over 7 million members and the authors were just processed payments yesterday. There might be a lot of tickets from authors and other buyers with other related issues that are delaying your ticket. Support usually replies in the first 24 hours but depending on the volume of tickets it may take a bit more! Cheers and thanks for your patience! :slight_smile:

yeah i got respond but he was not helpful just mentioned reasons why it could be blocked yet did not solve anything or unlock my account thus forcing me to make a purchase from another site simple. thank you for your efforts