Thumbnail image error on Themeforest


#1

Hi, today I updated the thumbnail image of my item.

But error appears in the list.

Already rebooked uploading several times but the error remains.

I need help beacause i’m losting solds.

Sorry my bad english.

Regards,


#2

Had the same issues for me. Deleted the image from Envato, renamed it to thumbnail.png, and uploaded again, and it worked like a charm! Give it a try! Cheers!


#3

Hi, i try it now but dont work for me.
I deleted the thumbnail from Envato, renamed to thumbnail.png and re-uploaded again.
Do you have another tip?

I’m losing a lot of sales.

Thanks!


#4

Same here. Trusted update doesn’t works


#5

Same but with the preview image. Tried uploading half a dozen times. Contacted support 12 hours ago, no fix yet.


#6

I’ve seen this problem too on the market but after refreshing the page by clearing the cache the thumbnails loaded correctly without issues.

Regards :slight_smile: