ThemeForest: Notification about new comments NOT WORKING

Hi there,

I found that we stop getting notifications about new comments to our support email.
It’s a very important feature for us as my support team gets these notifications directly in Help Scout and react immediately to answer buyers.

Please check.

I have the same problem right now. Can some of the staff members please check!

Thank you!

Again, not working, 10 minutes ago or so buyer leave a comment, still no email notification. Can someone check this issue please.