Theme X - Ethos 2 Stack - Slider Not Functioning


#1

Here is the text for the ticket. Let me know if you need anything else from me!

We are currently using the Ethos 2 stack and are trying to place a slider on the homepage. The slider wasHere is the text for the ticket. Let me know if you need anything else from me!

We are currently using the Ethos 2 stack and are trying to place a slider on the homepage. The slider was showing but after some edits were made to the slider, it is no longer appearing on the home page. I have tried setting it both above and below the masthead and it does not show up. I also went in and tried placing the shortcode on the page, no show. It didn’t show up when I used the Slider widget either. There are two similar sliders, “down” and “home” and neither one of them are properly showing up. After doing some searching online, I saw that going into slider settings > problem handlings > troubleshooting should help the issue but it has not been resolved.
showing but after some edits were made to the slider, it is no longer appearing on the home page. I have tried setting it both above and below the masthead and it does not show up. I also went in and tried placing the shortcode on the page, no show. It didn’t show up when I used the Slider widget either. There are two similar sliders, “down” and “home” and neither one of them are properly showing up. After doing some searching online, I saw that going into slider settings > problem handlings > troubleshooting should help the issue but it has not been resolved.


#2

Welcome!

When you say ticket do you mean you’ve opened a support ticket with the theme author @THEMECO ?


#3

No I guess I haven’t yet. This is our first support issue, I guess I’m unsure of how to open a ticket with the author at themeco. Any assistance would be awesome.

Kind Regards,
Neal


#4

No problem!

Here is the support information for that theme:

Thanks!


#5

thanks,