x theme purchase code does not work

Envato Customers Purchases and Subscriptions
1

I tried to install x theme but the purchase code does not work. what can I doo in this case?

2

Are you referring to the theme not working or plugin registration?

3

It is the registration that does not work. It’s not accepted when I write
it in.

4

actually, the theme is asking for the purchase licence which is not
working.
the plugin such as slider revolution and cornerstone will then of course
also not work,

5

Bundled plugins can’t be registered but the theme should not be an issue.

I’d suggest contacting the author https://themeforest.net/item/x-the-theme/5871901/support

6

Thank you
I just sent a message to the author. actually it is definitively the theme
that is not accepting the purchase code.
I might try to delete the complete page to start allover again, would that
be worthed in your point of view?

7

I’m not really familiar enough with that theme to comment but it’s a big one so Im sure the author will be on the case quickly