I have problems updating a theme. After speakting to the theme support they directed me towards you. I hope you can help me fix the problem with the auto update.
Message from Kriesi Support:
I would simply write that you are getting this error message:
Error code 403 returned by Envato: Forbidden: – code: not_authenticated
And that you have followed our documentation: https://kriesi.at/documentation/enfold/theme-registration/, but it’s still not working. You can also say that we haven’t had any other customers/users with this problem before you, so we don’t know how to help you out.
End support message