The upload processing timed out

Hello guys.

I am new to Envato,I have attempted to upload my first item(Php script) for almost 3 days but I have ended up getting the same Timed out error

Any solution?


What is the size of your main file?

Less than 200mb

All of my files are less than 200mb

Try it FTP upload.

Ok thanks,let me try

Still the same issue.
Why is this happening to me?

Do you get timeout with ftp connection?
This is strange and mysterious.

Open new ticket with Envato team

The really issue is not about FTP,
I have tried to get that API key needed for FTP connection and the system said link has been sent to my email
But when I check my emails,i see no email from codecanyon

You need to create a Personal Token here:

Api permission for ftp:
When You will create a Personal Token can you confirm the following:

  1. You’ve generated a new API key here:
  2. It has permissions to:
  3. When you log in you’re using the new API key as your password, and the username is set case sensitive

for ftp You will need to confirm the following settings:

Protocol: FTP - File Transfer Protocol
Encryption: Use explicit FTP over TLS if available
Logon Type: Ask for password
User: <your Envato username here> (this is case-sensitive)
Password: <you will be prompted for the API key>

Hey how exactly are you guys uploading your items?
I have tried your solution and still i end up with the same problem

I am give up now

At last,my item has been uploaded


So what was the problem? How did you solve it?
Maybe this will help someone in future.

Hello, I am having the same timed out problem. I have bought the Avada theme and I am trying to register it. There is a link within the theme that redirects me to the envato api page to get a token, but it keeps timing out. I am unable to upload my Avada demo without registering the theme. Help?

Hi @maryrose01
api server is currently down. please check back later. Thanks for your patience.

Ok, thanks :wink: