Template RealEstate erro WordPress

I’m having a lot of difficulties to download this template in wordpress
I asked for your support two days ago but so far you have not responded

I bought a template from your site that I could buy a license to receive support from you.
I have only been having a problem for two days now because I can load the template in Wordpres.
I entered your site to request support as I purchased 12-month support extension and to my amazement, I see that I was “Cheated” because the support page is actually a Forum.

I ask for your assistance in loading the template I purchased from you as my right

Hi @Bentaninha,

Please contact the author @designthemes of your purchased theme, the theme author will assist you.

How to contact an author to get support or for any technical query:


Hi @Bentaninha.,

We are always ready to help with your issues/problems.,

Theme forest comment: Discussion on Houzy - Real Estate WordPress Theme | ThemeForest

Forums Comment : RealEstate WordPress Responsive Theme | Support - DesignThemes


Please mail us your issue immediately via the right bottom form located @ designthemes's profile on ThemeForest
So that, we can check and have a clear look form our end.

Thank you, we look forward to helping you!!..

Regards., DesignThemes Support.