Support Extension Checkout Bug

When i click the “Renew Support”
Its redirected to payment method (Envato Credit is default)

WHen I changed envato credit to “Paypal”
Price is updated to the item Full price

Proof - 2 (Default Envato Credit)

Proof - 2 (Default Envato Credit to Paypal Update)

Or I am missing Something ?
We cant Purchase Extend Support (Renew Support) With Paypal ?

Also i am checked with another account - the same problem
Is Any one facing the same problem ?

1 Like

Support Renew is more cheap than extending support before expire. It seems a huge bug?

Major Bug, I am having the same issue and customers are already complaining. Guys at envato could you please look into this at the earliest.

Any update here? I had already 2 extension sales, but its calculated wrong!!

Hi there @Muse-Master!

Thanks for bringing this up to our attention!

We’re working on a fix right now but we don’t have an ETA yet. You can be sure that’ll be working on that and releasing a fix as soon as possible.

To be clear, what’s happening is that at first you get the price for your support renewal, then when you change to the other payment method, the page returns with the whole item, not the renewal only. That means you’d be getting a new license altogether, support and all!

We’ll be back with more information as soon as we can.

Thanks for your patience!


This is actually a feature! You can find out about this in here.

The TL;DR is that people who bought the item before item support was implemented will get the cheapest rate. People who bought the item after item support was implemented will get the regular rate.

If you have questions about this, you can reply to that topic for more information :slight_smile:

Hey @Muse-Master thanks for reporting this.

It is a bug and it’s totally my fault! Very sorry to cause the inconvenience during your purchase.

I have just released a fix for the bug so you can try again now :smile:


thanks for fixing it :slight_smile: and that gif :smile: