LCweb
October 5, 2015, 7:22am
1
Howdy,
a customer just raised a question on a support ticket: he wants to extend its support entitlement… but how to do that?
I’ve never checked this possibility before, but: is it possible currently?
In the item’s page I can only purchase item + support extension.
2 Likes
From what I read there is no possibility of purchasing Support alone at the moment (please correct me if I’m wrong). It should be available from “downloads” section up to 5 months from now.
LCweb
October 5, 2015, 7:35am
3
So: can you only purchase it when it’s expired?
In my opinion would be a good chance to collect more sales. Better to feel safe and extend it now (as my customer would)
1 Like
Yes. I’ve already mentioned this in @andrewfreeman 's post. May be they are working on it.
1 Like
They will add this feature by March.
Same situation here A customer asked for extended support. I agree with you. This option should be live today.
1 Like
Same here, buyers want to buy it now
Official announcement required here, any staff can be reply when will be it ready?
1 Like
LCweb
October 14, 2015, 7:18pm
9
And happened again yesterday: “I’d liike to purchase a support extension”… ehm…
Guys: we and you (Envato) are losing money here. damn.
1 Like
LCweb
January 7, 2016, 8:30pm
10
Any news about it?
Time is running over and only this week I got 3 requests from customers wanting to extend support…
Time to bump this topic up. Customers are asking for it.
We got the same question from customers. Any update from the staff?
I’m also getting several requests about this. It would be great if this feature was introduced before most of the support expires.
1 Like
Not to mention customers could purchase support extension now (during support period) and save https://help.market.envato.com/hc/en-us/articles/205923460
1 Like