Support Expired tag bug


#1

Hello,

a buyer sent me a support request. Within the email, Envato includes a verification link to the user’s profile page to check whether this is a real customer.

Seems like there’s a bug in this page with the inspection_key. Even though the license is two days old, and the user bought a 12 months support package, it shows the red Support Expired tag.

Would be great if this can be fixed.

Cheers


#2

Maybe there was a transaction reverse.


#3

No, the license is active and the Envato API validates it correctly.

Also, on mouse hover the expired tag, the date shown is correct: 12 months ahead.