I guest this is a problem everyone is having:
Customers who pretend to not know about the 6-month support policy and refuse to pay for support after 6 months.
What is worse, they are willing to create a new 1-star rating everytime they need support with reasons like:"there's a bug, your product is a piece of Sh1t, a$$ holes , etc." and "everytime I ask for support, they ask for money"
Here is an example of what we used to be called by these beloved customers whose support expired a long long time ago:
There is a big hole in policy for cases like this. Hope there will be improvements to protect our rights and benefits.
In your experience, what are the best ways of dealing with customers like this?