I wrote to Envato’s Help and Support Center several days ago regarding a credit and have not received any response yet. Is there a support chat?
Unfortunately there is no chat and it’s weekend so you can expect to get their reply from Monday. They will respond as soon as they get to that ticket.
On May 22, 2020 I was reimbursed $47 and on Nov 23, 2020 said refund expired. I had not received notification of the email informing me of the refund.
Please I want that credit to buy your products, since I couldn’t use them before. I need to buy templates because I am a student.
I apologize for the case but my email was on another cell phone device and I could not access it at this time to notify you of this event.
It will be the last time and now he will use it in due time.
I am requesting a $47 refund to my account (credit).
Also, at the time I first purchased there is no such credit expiration policy.
My ticket number is: 3833193
Old ticket is: 3732934
I’m writing this because your ticket support isn’t offering any solutions. Your agent responded arrogantly and didn’t properly resolve the issue. I find this completely unfair. I only asked for credit so I could purchase something in your store, since I never actually used the money I deposited.
I hope you can help me.
I am sorry that happened, and I would like if there was something more I can do, but moderators helping here in the forum are Envato authors, not staff, and only the Envato support team can resolve that problem.
Support doesn’t solve my problem and refuses to provide me with credit. A certain Leonardo helped me and repeatedly refused.