@rayoflightt thank you of your respond. I am a regular customer here and case happens at my 19th purchase. so this is not my first time buying. The situation is like this. I bought one module, used it, did not work well, went publisher support, forwarded to his own support system. Get the Faq before open support ticket, and there goes the condition. Next, rate 5 stars as really need the support, somehow rating not there, talk to the it guys, ask for rating, rate again, then support.
What do you think ? I did not misbehave right.
I wont report before envato guys saw this, need his comment. Is there any change of regulation at Envato like he says that publisher is not oblidge to support according to Envato.