Hi Guys,
Someone posted bad review for mistaken purchase, he may thought its a WordPress Theme. He did not even asked for any support or help before after/purchase. This is awkward, how to get rid of these type of reviews? (as it has long term impact on item sells)
Review: https://puu.sh/AVdTT/9c01f3a6b4.png
Item Link: https://themeforest.net/item/classixer-classified-ads-and-listing-website-template/21609642
Thanks in advance
Hello
Just accept it, variety of opinions is a sign of credibility…
The other positive opinions of your customers will reduce the effect of the negative one.
Peace:hugs:
Contact support and tell them about it. It will be removed, since that’s definitely not your fault 
Thats true. But, this kind of review has future consequences. Already suffering with other items 
Thanks @Typps Yes, I should contact with support.
What does the review say out of interest?
I wouldn’t bet much on the removal although it is clearly an unfair rating.
He couldn’t install on WordPress and wasted money for nothing
Support has been fair with me in the past, so pretty sure this will be removed 
I trully hope so but from after I read Envato’s policy on the subject https://help.market.envato.com/hc/en-us/articles/207651633-Rating-or-Review-Removal-Policy- I am not very optimistic.
I would very much like to find out the outcome of this case.
Yeah, envato support team removed the review after my email. All needed to know how to get rid of this kind of situation. Thanks to all for co-operation @Typps @HardEdgeie @sotto3d 
Great news!
I am so very happy that I was wrong in my prediction.
That’s great man, The support team are very good people
