Someone posted bad review for mistaken purchase, how to resolve this?

Envato Authors Theme Authors
1

Hi Guys,

Someone posted bad review for mistaken purchase, he may thought its a WordPress Theme. He did not even asked for any support or help before after/purchase. This is awkward, how to get rid of these type of reviews? (as it has long term impact on item sells)
Review: https://puu.sh/AVdTT/9c01f3a6b4.png
Item Link: https://themeforest.net/item/classixer-classified-ads-and-listing-website-template/21609642

Thanks in advance

2

Hello
Just accept it, variety of opinions is a sign of credibility…
The other positive opinions of your customers will reduce the effect of the negative one.

Peace:hugs::hugs::hugs::hugs::hugs::hugs:

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3

Contact support and tell them about it. It will be removed, since that’s definitely not your fault :+1:t5:

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4

Thats true. But, this kind of review has future consequences. Already suffering with other items :expressionless:

5

Thanks @Typps Yes, I should contact with support.

6

What does the review say out of interest?

7

I wouldn’t bet much on the removal although it is clearly an unfair rating.

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8

He couldn’t install on WordPress and wasted money for nothing

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9

Support has been fair with me in the past, so pretty sure this will be removed :sweat_smile::grin::crossed_fingers:t5:

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10

I trully hope so but from after I read Envato’s policy on the subject https://help.market.envato.com/hc/en-us/articles/207651633-Rating-or-Review-Removal-Policy- I am not very optimistic.

I would very much like to find out the outcome of this case.

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11

Yeah, envato support team removed the review after my email. All needed to know how to get rid of this kind of situation. Thanks to all for co-operation @Typps @HardEdgeie @sotto3d :heart:

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12

Great news!
I am so very happy that I was wrong in my prediction.

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13

That’s great man, The support team are very good people

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