Soft rejection 5 years ago.

Hi all my accepted files were soft rejected 5 years ago.
the reason was “not correct format”. However the format i uploaded is correct.

I dont have the uploaded files with me now cause it was in an old computer.

How can i contact support regarding this?

edit: Just to clarify they were first accepted and i sold many of them here, Later AJ disabled all of it saying the format is not correct

Hi @vidusha123

You can contact support

Thank you!. Did that and they helped me out.
Turnsout to be some PRO problem.