Reviewer Soft reject items for appleprores 422 codec. video with alpha channel must be appleprores 4444.
But we upload video with appleprores 4444 codec. the system detects it appleprores 422. and we have also no option to manually change to prores 4444. even if we upload with making zip. it has option prores 422, no option for for applepro res 4444.
What should We do, everytime we will get soft rejects, after soft rejects edit dashboard, we get option for change to appleprores 4444.
will we get always soft rejected from now, as envato does not fix their system bugs.