We will be giving up on this.
This is so unethical from the seller and incredible unprofessional from themeforest, I cannot belive it. The reason a platform like themeforest exists it’s exactly to handle situations like this, otherwise everyone would buy the theme directly from the seller. However all that themeforest is doing is to forward messages from us to the buyer and vice-versa, without any intervention. This is just disgusting.
The seller it’s a lost cause, in the last message they sent they were accusing us to violate their terms and conditions, imagine how pathetic that is. However themeforest is just a big disappointment for allowing this kind of things happening on their platform.
We’ve been buying tens of themes from themeforest along the years but we will not be using it again, that’s for sure. We will also make sure to tell this story to people and companies we will be working with, everyone should be aware about the so called ‘refund policy’ on themeforest which basically doesn’t exists.
I’ve googled a little about themeforest refund policy and apparently there are many people having similar issues, I am just surprised that platforms like this can get away with this in this era of the internet. I suppose bad reviews will add up over time and eventually this will matter.
Nevertheless, thank you very much for trying to help. People from this forum were literraly the only ones that seemed to care.
Best of luck!