I purchased the Riode theme today and after installing and activating, I had some issues and deleted the install and tried again, Since I previously activated the theme, when i reactivated it, I received this error: This code was already used in mydomain.com
How to I get the old activation removed so I can reactivate ?
Thanks, I did that and the theme Author replied telling me to drop my php version to 7.4 which obviously didn’t work because its a license error. This is why I Opened a ticket here. I feel like I’m stuck now and not being understood. What are my other options? theme was purchased today, do I attempt a refund?
Technically since you have downloaded the file you’re no longer eligible for a refund except if the item is broken or doesn’t work as advertised. Which it does but there is an impediment. You can read more on refunds here → Can I get a refund
I’d recommend you keep an open discussion with the author and explain the situation more, because this doesn’t have anything to do with the version of WordPress, but with the license which can be used only once.
Maybe it was just a matter of miscommunication and misunderstanding from the author’s side. If you don’t manage to solve the issue you can contact Envato Market Help and Support.
The only solution will be to contact the author as advised above. Envato doesn’t monitor the usage of your license so any activation issues are on the author’s side.
There might be, but the process will vary by theme, so it’s always best to reach out to the author as we cannot offer any universal solutions here. You can also try searching in the item’s comments section for the keyword “deactivate”.