Reject item because of size of preview image

item-feedback

#1

Hello! I’m trying to upload my first PSD template, and PSD is good, but I got reject with the following description:

PREVIEW IMAGE: Your preview image needs to be updated. Please make sure it is a JPEG, exactly 590px wide x 300px tall.

Link to ZIP with my preview images (I upload it as “Theme Preview” ZIP) - https://drive.google.com/open?id=0B3ayGfE3KNAyYnVFS0l6c0NSUk0

What should I do? May be I should reduce all my images to 590x300 or what Envato means?


#2

hi lol well if so the whole o other authors would have all their items rejected as well lol is your reviewer new to reviewing? lol


#3

Do you think is a mistake of my reviewer? Because maybe he wants JPEG instead of JPG :slight_smile:


#4

hard to tell indeed , but this looks strange for sure …because we ALL have previews over 300 px high lol


#5

Its look like its computer generated error (somehow) computer unable to read the image size, you have to resend using with different kind of jpg format! or read at the “INFO” you could find on the “UPLOAD” page!

Try to use “Standard” or “Progressive” while exporting JPG

Screenshot http://prntscr.com/bg16k2

For me on codecanyon I only upload PNG and its work for me!

I don’t know about graphicsriver or themeforest.

Thanks,