Hi,
I’ve purchased the Rehub Theme and I’ve receieved a purchase code. Now I’m trying to register the product by filling out the ThemeForest Username and ThemeForest purchase code fields. Then, by clicking on the Send button, there’s a brief moment processing (not sure what’s happening here) and then the following error appears: Server returned an invalid response, please contact support.
Yes, I checked my username, and also my purchase code (multiple times). I’ve tried to register at different moments of the day, but the same error code appears. I also send an email to the support desk of envato, but the response may take up to 10 days, so their auto-respond claims.
Does anyone else has this? Do you know how to fix it?
Thanks for helping out!
@sizam should be able to help you on this matter as you need to contact them via their support to get some help
Thanks for the reply, I’ll contact @sizam.
I also have the same problem, I purchased the Rehub theme back in 2019 from Themeforest and couldn’t use it since then. Now I have started a business and wanted to upload the theme on my website, but it is giving an error “Envato purchase code is invalid, please contact support!” I need help
I’ve emailed Sizam, and I’m hopeful the registration process will go smoothly. If not, I’ll update you.
No need to update me, you need to solve the issue with the author.
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I reached out to the theme author but, unfortunately, didn’t receive a response. I’m wondering if the Rehub theme might already be registered on a website I used before, but I can’t recall which one. Is there any way to deregister or reset the theme to delink it from any previous websites and start fresh?
Any advice or steps on how I can resolve this would be greatly appreciated!
If you have registered it before, you may need a new copy.
If the item key is used elsewhere, it should prompt that the purchase key has already been used. I have emailed the author but have not heard back yet. The product was purchased from ThemeForest (Envato), so who is responsible for addressing this issue? Although my support for this theme has expired, that should not mean I am unable to use the theme anymore. I am not requesting integration or additional feature assistance; I am asking for support with the item license that I paid for.
It’s the author’s responsibility.
they are replying to item comments quickly - try that Discussion on REHub - Price Comparison, Multi Vendor Marketplace Wordpress Theme