Refund on incorrect advertised track length

tips-and-tricks

#1

I brought a track that says its 6:12 in length but when I downloaded its on 2.13. Is there a way I can get a refund?


#2

Check this out: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Is 6:12 the total length, and there’s a few different versions of the 2:23 track? Just trying to think of possible reasons why it might say 6:12 if it;s clearly not.


#3

First take a screenshot of the item page where it says 6:12. Then check with the author and ask them as they are in the best position to explain.

If it is true that you were mislead, contact support for a refund and include your screenie.