Refund for After Effects template

Hi there.

I am trying to find out how to get a refund for a purchase I made that has missing files from the template and does not work.

When I go to the refund button it tells me I do not have any refundable purchases.

How can I arrange this refund as the product I purchased does not work as advertised.

Did you contacted the author of template for the issue you are having with missing file? Because it is very easily fixable issue.