I’ve been a member of envato for years and now I hit a big problem.
I bought this theme for a customer: https://themeforest.net/item/bestshop-responsive-prestashop-17-digitalfurniture-store-theme/reviews/20890440
Because speed is something more and more important I chose this theme because it advertised something like “SPEED OPTIMIZED”
The problem is that the theme besides several problems with translations has speed problems. It takes 10 seconds for the server to start responding. The support team constantly ignores the facts and shifts responsibility or plays dead.
I have already hired some developers and after several attempts they always say that the problem is the theme and that they cannot do more with it.
I left a bad Review on the theme envato page and someone decided to remove it, I don’t know who or how or why.
-I would like to know if anyone has any suggestions for my technical problem. In addition to using another theme.
-I would like to have some suggestion on how to report this kind of problems to the envato, because I don’t want anyone to fall into the same situation as me. In fact, I think it was very important if Envato adopts some kind of speed sertification in the themes. Of course, the speed depends on several factors, but that way we the buyer knew that at least the theme part was approved and out of the equation.
Thank you all for your time.